Job Description

Client Service/Trading Representative

Do you have a passion for delivering superior customer service while being a key player in the essential daily functions of a successful office? Our established financial service firm, Drake & Associates, in Waukesha, WI is looking for an experienced Client Service/Trading Representative . This individual will be responsible for a variety of pertinent tasks, allowing the financial advisor to focus on the continued growth of the business. The ideal candidate will have superior customer service skills, a strong work ethic, attention to detail, and enjoy working with clients daily. If you are looking for an opportunity to take the initiative to make a difference within the office, please apply today!

Our expectations are high, the compensation package is generous, our culture is a top priority, and we take care of our employees and customers. You will have ample support, coaching, and time to understand and master the various deliverables required.

The ideal candidate is happy where he/she is currently employed but is interested in a more self-directed work environment and responsibility. We would like to hire someone interested in a career, not a job, who wants to do the work and be recognized for a job well done. Flexibility and autonomy will require you to be very organized, detail-oriented, and efficient with a commitment to accuracy.

Minimum Requirements:

• 2+ years of experience in financial services preferred
• Industry knowledge/experience is strongly preferred
• Experience with Google Suite and/or MS Office and ability to learn new software quickly
• CRM experience preferably with Salesforce

This position requires that you possess the following skills:

• Superior communication skills
• Strong organization skills
• Attention to detail and accuracy
• Consistent follow-through

Responsibilities:

Daily priorities are to process applications, assist clients with questions, gather required documents, and follow the client onboarding through completion.

Additional daily, weekly, and/or monthly asks include:

• Receive incoming client service calls in a friendly manner
• Complete each service request and resolve client issues timely
• Input notes into CRM and keep them updated
• Coordinate and follow up on each client transfer
• Maintain professional communication with clients and staff
• Assist in setting client appointments for the Advisor
• Assist with New Business processing

Salary Base

• $50,000 - $70,000 per year - Based on Experience

Money for Nothing

Three weeks of paid time off each year

Retirement

We offer Traditional and Roth 401(k)s. We know a lot about money, it’s what we do!

Let’s Stay Healthy

Blue Cross Blue Shield group health insurance plan with a great provider network It’s the same health insurance that Tony has for himself. We pay for part of health, dental, and life insurance.

Paid time off to go to the doctor, dentist, etc.

Hungry?

Free coffee, tea, sodas, water, and hot cocoa — all on-site

Want To Lend a Hand?

We support local charities financially and with paid time off to volunteer

Use The Force, Luke!

Mentorship is part of the deal. We want to help you as a person, not just as an employee. We’ll pay for you to obtain your life insurance license, health insurance license, and Series 65 securities registration. We’ll even pay for your Certified Financial Planner® designation. Want to get your CPA license? Let’s do it.

How Do I Get There?

Waukesha location is just off the Guerke’s Corner exit on I-94. Mequon location is right off I-43 on Mequon and Port Washington Rd

Let’s have fun!

Quarterly team lunches and team-building events off-site

Annual Team Holiday Party

Paid-for Annual Trips

Company hits our goals, let’s all travel together!

Presented by Advisor Employee Services Thank you for your interest in the Client Service/Trading Representative role. Advisor Employee Services, a consulting firm located in Overland Park, Kansas, represents the top 1% of financial advisors in all 50 states in their hiring needs. Please take a moment to explore our website and the services provided. We are not a staffing firm but together have built a reputable and continuously expanding business model that allows us to pinpoint the exact personnel needs of these established financial advisors. If you feel that you have the skills it takes for the position responsibilities listed, please apply today!

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